A strong trend is emerging: more and more IT solutions are being placed in the hands of business users. Microsoft is pushing IT departments to hand over cloud resources to business teams. But are business users truly prepared for this shift?
On the plus side, self-service means faster report development, a natural understanding of business needs, and lower labor costs. However, without proper experience, best practices, or monitoring tools, organizations risk ending up with suboptimal, costly, and unscalable solutions.
In reality, business users often lack tools to monitor capacity usage, allocate costs, or control data quality—leading to potential waste of company resources.
The solutions that bridge the gap between IT and business are needed: tools enabling precise cost allocation for business lines, resource monitoring, and user education. This would help companies save money, adopt best practices, and fully leverage the potential of the cloud.
What’s your experience with implementing self-service in your organization? Share your thoughts in the comments!
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